"There's quite a big difference between the NRR of customers that don't have any apps installed and the ones that do. My hypothesis is that it drastically simplifies their workflow. They can do a lot more within Gorgias without having to leave and break their workflow. It becomes harder for them to switch and find another provider that gives them the same experience."
"Instead of having completed 2 big integrations in about 5 weeks, it’d have been at least double the amount of time without Alloy, we probably could do those 2 integrations but it’d have taken 3 months."