"There's quite a big difference between the NRR of customers that don't have any apps installed and the ones that do. My hypothesis is that it drastically simplifies their workflow. They can do a lot more within Gorgias without having to leave and break their workflow. It becomes harder for …

“Alloy is both easy and fast to implement but also has the core features we need to scale like a Custom Connector builder, allowing us to support any integration with an API and a truly headless implementation. That level of flexibility lets me sleep well at night, knowing we’re the …