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Crisp was created with an entrepreneur and "hacker" culture. Their goal is to create the best support software. They want to be free from any external pressures. So their company is fully bootstrapped from the beginning (2015). They are a remote-friendly company and didn't wait for the Covid pandemic to allow remote! In fact, Crisp used to be a 100% remote team at the beginning. Since 2018, they have offices in Nantes, France, where a part of the team is located. The rest of the team is distributed all their the world.
Tidio offers an all-in-one customer communication solution that combines live chat, help desk, chatbots, and AI agents to help businesses deliver efficient, personalized, and responsible support experiences. Designed for companies of all sizes, Tidio enhances customer engagement and automates routine interactions while keeping human agents available for complex or sensitive inquiries. Tidio’s live chat enables real-time communication with visitors, allowing businesses to respond instantly, increase conversions, and provide proactive assistance. The help desk system organizes customer inquiries in one shared inbox, streamlining ticket management and collaboration across support teams. Tidio’s Flows (chatbot-like automations) streamline responses to common questions, guide users through predefined workflows, and help reduce response times. Lyro, the AI agent, extends this automation by understanding customer intent, retrieving relevant information, and offering accurate, trustworthy answers grounded in verified data. The AI agent is designed to be responsible and reliable – it operates transparently, avoids speculation, and seamlessly transfers conversations to human operators whenever needed. Tidio integrates with popular e-commerce and CRM platforms, supports multilingual communication, and provides analytics to track customer satisfaction, agent performance, and chatbot effectiveness. Businesses can customize workflows, automate sales and support processes, and maintain consistent, branded customer experiences across channels. All plans offer a 7-day free trial with no credit card required.
WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages.
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