70 AireSpring Testimonials

“Since we have moved over to AireSpring being our direct-routing hosted session border controller (SBC) for Microsoft Teams, we have zero issues. Everything’s been working."

“After 13 years in the data networking field I was truly impressed with the commitment and dedication to success from the account management team, the install coordination team, and post install on-going support for direct internet access (DIA) connection via AireSpring. From initially being a new customer and the needed paperwork required for that to ordering the needed DIA connections, it was 6 1/2 weeks MAX. The company I work for now has great working DIA service thru AireSpring. There was weekly contact throughout the whole process and all at AireSpring were there on install to go-live day. Truly a positive rewarding experience and I would recommend AireSpring DIA services.”

“I just wanted to thank you for the great job coordinating our project! Thanks for keeping everything in order! Everything is running smoothly.”

“When we moved offices, it only took one notification to AireSpring. AireSpring was proactive in getting information for the move and very accommodating.”

“What a pleasant surprise I had when I needed to contact AireSpring for customer service. In just a few minutes, my transactions were completed and best of all, I found someone who really understood the importance of taking the time to be sure I was satisfied with my AireSpring experience. AireSpring’s customer service team really showed me what “Customer Service” means. it’s what they do, and they do it very well.”

“AireSpring has been flawless. We are very happy. We never had anywhere near the connection reliability with our previous carrier that we have with AireSpring. I would certainly recommend AireSpring, and particularly their SIP Trunking service, as a way to receive better phone service and save on phone bills.”

“The best part about switching to AireSpring was their white-glove customer service. Instead of sending us a couple of Tier 2 or Tier 3 engineers, AireSpring assigned their top engineers to our account, something which was completely unexpected and truly remarkable. I cannot think of any other carrier who would do that.”

“AireSpring really cares about solving our issues. I have participated in conference calls with engineers, managers, and company executives. They reviewed old business and the solutions that had been implemented, and we discussed how to solve the remaining issues. I was given mobile numbers and even the numbers of company executives. This was a completely different experience than calling into the anonymous call center of our previous VoIP provider. Never in my life with any product have I experienced such a dedication to making things right.”

“Veridian is the largest credit union in Iowa, with assets of over $1.4 billion dollars and a base of over 145,000 members. We are one of the largest credit unions in the United States. I’ve been very pleased with AireSpring’s MPLS service. The circuits have been very reliable. Anytime we’ve had a rare service issue, AireSpring support was on top of it and took care of it quickly. They even followed up with us to make sure all was good. The project coordinator, who assisted with the installations, was also very helpful and made sure the project went smoothly. Overall, I’ve been very pleased with AireSpring as our service provider.”

"AireSpring was instrumental in providing the Co-Op with the best pricing. The installation process and communication between AireSpring and our IT department was outstanding. Their staff has gone above and beyond service when providing support. They are efficient and always follow up with the progress and results. Customer satisfaction is their top priority. We look forward to having AireSpring as our provider for years to come.”

“After fighting with other carriers every single month for ten years running over promised credits and adjustments that were never made, I was beside myself with joy at the accurate billing and timely customer service provided by AireSpring. After negotiating a contract to within one-tenth of a cent per minute from cut-rate, no service, here-today-gone-tomorrow resellers, I was pleasantly surprised that AireSpring’s competitive pricing doesn’t mean compromised customer service. I highly recommend AireSpring for dedicated and switched long distance service to anyone.”

“I cannot express enough how glad I am that AireSpring was introduced to our company. They provide the kind of customer service I have been wanting for a long time. I can say with conviction that AireSpring has provided our company with the best customer service ever received. I would challenge anyone to find a better long distance service provider.”

“We’ve used many top national telecomm carriers and resellers, but AireSpring is the only company we’ve found that really understands simplicity and service. All of our turn-ups at AireSpring have been smooth and without issue. The staff at AireSpring are very helpful, willing and knowledgeable. I always get results fast. Your staff operate at the same level of responsibility for our circuits as we do.”

“We purchased AireSpring’s contact center solution, AireContact, to enhance our contact center operations. Before upgrading to AireContact, we were using a traditional PBX phone system. While we knew that an upgrade in our contact center system was necessary, we anticipated that the change would come with some difficulties. We did not anticipate AireSpring’s excellent customer service. The best thing about AireContact are the people that support the product. Despite the stresses involved with overhauling to a new system, they are always helpful, responsive, and patient with our staff. AireSpring has a true partnership spirit with its customers. They really worked to make AireContact serve our purposes. I would highly recommend both AireContact as a product, and AireSpring as company.”

“I told AireSpring’s engineers what I wanted, and we had everything we needed for implementation and turn up without a hitch."