"It was essential that it wasn't too costly because everything was new to us at that point. We didn't know our specific needs and structure yet. That's why we chose Adversus. It's a plug-and-play solution that makes it easy and simple to set up, and we avoided heavy processes to get started."
"We've built a Journey that sends an automated SMS after certain calls. It triggers when we call people that don't pick up. Let's say that a person has requested to be contacted, and we call without getting through. Then they receive a message that says we've tried to reach them and that they can return our call on a given number. We use this to ensure that they know it's us calling. We also don't call with an unknown caller ID, again, to make sure they know we are the one's calling."