“End-to-end order times have been reduced by an average of 10 days due to the efficiencies of Adobe Commerce.”
“The Adobe team understood our vision, the nuances of our business, and the cultural challenges we had to overcome with our customers. I saw how Adobe Commerce could establish us as a first mover in our market.”
"Working with Adobe Creative Cloud allows us to disrupt that traditional classroom experience by recasting students in the role of creators."
“We recognized that we had to stay a step ahead of customers and conform to the actual journey they are on. The experience we deliver to them couldn’t be based on our terms, it had to be based on their terms.”
“When visitors come now, they see a warm welcome, followed by clear navigation to the services we offer and benefit program descriptions that are written in plain language and easy to understand.”
“We chose Adobe Sign to enable e-signatures and make it possible to do all the paperwork online instead of sending it back and forth through the post — so cats can get into their forever homes faster.”
“The fact that we were able to roll out Hands-Free Homing so quickly and successfully – with technologies such as Adobe Sign – is something to celebrate.”
"In our first targeting test, we saw a 20% lift in customers adopting additional, eligible services—which is significant because every product that is adopted reduces churn by 50%."
“Premiere Rush became the fastest way to get footage from backstage at an award show in Los Angeles to an editor in New York. Now we can get the content out within minutes of it being shot.”
"If we can approach customers at the appropriate times, we can increase both satisfaction and trust in Nissan and its dealers. If we provide useful and relevant data to customers during the long period after a purchase, we believe that this will help to improve overall service."
“The complexity lies in offering customers the option of starting their journey online and then continuing it either online or in the dealership. We at Nissan are working to make these hybrid journeys simple along the entire purchasing funnel, across 140 countries in 5 regions of the world."
“We combine transactional and relational dimensions, because we want to build strong relationships with our customers.”
“For the launch of a vehicle, 8 to 10 pages of content are produced, then translated into in at least 10 languages."
“Nissan’s digital promise is about the ease of interacting with the brand, either online or offline at the dealership. Our hybrid commerce approach consists of supporting the customer throughout their journey and therefore integrating the transactional component into the digital platform."
“Being customer-centric may seem obvious, but it requires great vigilance in order to best support each and every customer/prospect in their relationship with the brand in a personalized way."