What is Retail Task Management Software?

Introduction

Retail task management software enables retail franchise and store managers to delegate tasks to their personnel based on store information and obtain reports of finished work. This solution streamlines communication between franchise and district managers and their staff members by permitting them to produce pertinent tasks and send them to concerned store managers. This enables store managers to adjust their workforce, shelving, and inventory accordingly and effortlessly report when a job is completed.

The platform thus streamlines the communication process and allows managers to utilize store data to produce actionable tasks and then view how the completion of these tasks impacts future data. In essence, retail task management tools are similar to task management software but designed specifically to enable team collaboration among multiple retail locations and head offices. These applications typically integrate with workforce management and retail management systems.

Features of Retail Task Management Software

Task Management  

This feature allows users to receive or send tasks that include the context and scope of each individual job. Tasks can have a due date or several subtasks within a bigger task. The software sends notifications to the assigner when a task is begun or finished, which offers transparency into when the task will be completed. Further, you can create notes or instructions for each task, and easily and swiftly add clarifications and updates to it.

Workforce Management  

You can use data captured from task completion and store performance to effectively handle your workforce by either delegating jobs evenly among  your employees or identifying when you get most sales and accordingly schedule more staff at that time. These workforce management features can help you to efficiently staff individual shop branches. They enable you to effectively use your available manpower by assigning them the important work of serving consumers instead of checking prices or stocking shelves.

Analytics and Reports

With a retail task management solution, retail franchises can obtain plenty of data from their multiple stores. You can produce tasks based on store information, and the implementation of each job and the resulting changes can also provide valuable data. For instance, you can learn that sales rise when shelves are reorganized in a particular manner or when more employees are assigned to assist during rush periods. The software compiles all this data into analytics and reports to give you actionable insights into store performance.

Communication

Retail task management tools streamline communication among multiple levels of retail staff members. Using this system, regional managers can communicate with store managers who can communicate with staff members. Users don’t have to depend on emails or conference calls to delegate and finish tasks in real time. In this way, the software provides greater transparency between the head office and individual stores.

Benefits of Retail Task Management Software

Range of Uses

Retail task management software enables you to smartly handle store tasks and also offers real-time visibility. It helps your store staff to eliminate manual tasks and automates jobs such as returns processing, inventory checking, shelf replenishment and others. The solution assists you to completely control your back-of-store processes and shop floor, and ensure work is completed on time by the assigned employees.

Manage Your Stores’ Tasks

Store tasks are varied and wide because they are an outlet for sales, and also serve as a point for distribution, returns, collection, and stocking. Therefore, you need to provide great service at your stores to improve your consumers’ brand experience. With retail task management software, you can efficiently perform an array of store tasks including outbound and inbound logistics activities, price and inventory checking for consumer queries, shelf replenishment, returns processing, picking for click and collect orders, price markdowns and ticketing, stock auditing, and PI cycle counts.

Enhance Customer Service

The software empowers your store employees to perform their jobs more accurately and faster, so they can allot more time to interacting with buyers. Your staff can access real-time data on their mobile devices and impress consumers with precise info on product availability, competent returns processing, and swift product lookups, thereby delivering an exceptional shopping experience.  

Get Valuable Insights

The retail task management platform can give you accurate information on your store happenings. You can track vital tasks and get instant notifications when tasks are incomplete or overdue. Lastly, you can efficiently prioritize and reassign jobs among your store team.