“Eventually, we were able to show our suppliers they could save money and improve their process with the data we collected. Once our suppliers were onboard, their processes steadily improved. Because we are saving our suppliers time and money by reducing rejected products, we have found that they have become …

“The important measure at APS is Process Capability Index (Cpk). Our customers routinely require that in our processes, the coatings results stay a certain number of standard deviations from the required minimum and maximum. Prior to implementing Synergy 1000, we had to calculate the Cpks using formulas in Excel.”