"We interviewed designers and we regularly speak to our users (designers and developers) in order to prioritise our guidelines; it's our users who prioritise which component is built next. Each month we send a survey to our stakeholders and we propose some guidelines in order to influence our roadmap. We …

“I was brought on because Prudential had seen what many teams have seen, which is: you sweat through producing the design, you pass it off to your product development teams, you don’t hear from them for months, and then you finally see something in the staging environment that looks completely …