Zendesk is a cloud-hosted help desk management platform that offers customizable features to create a customer service portal, online communities, and a knowledge base. The software also presents live chat tools and integrates with programs like Google Analytics and Salesforce. It is utilized by businesses of all sizes in an array of verticals including retail, media, government, technology, and others. The system’s online customer portal enables support reps to monitor raised tickets and their status.
Further, customers can view existing tickets to get answers from questions similar to their query. If they want more information, they can use the portal to create their own tickets. Zendesk also allows you to brand your support pages with your brand images and business themes and logos.
To start, Zendesk’s live chat tool with automated trigger allows you to reach your website visitors and provide help to them. You typically have a small opportunity to convert these leads and the live chat functionality links you to them in real time. Studies reveal that consumers are more likely to buy if offered chat support in real time, when they require assistance.
Prospects may linger on your checkout or product page with confusion or second thoughts; at this moment, you can engage them via live chat to resolve their queries and let your support or sales agents close the deal.
Zendesk is a complete help desk suite that can easily scale to meet your business demands. This end-to-end platform includes a help desk, call center, knowledge base, community portal, and live chat. You can start with the chief support module and develop your support tools based on your budget.
The primary support module offers the Lite edition of chat, knowledge base, and call center. This means your help desk is equipped with industry-grade features from the start. Further, the vendors pricing structure gives you cash flow flexibility and aids your support scalability and reliability.
Zendesk transcends help desk features and also offers CRM tools that enable you to organize workflows and processes, and monitor customer engagement. The software can convert your large volumes of support information into valuable market insights, leads, and opportunities. It assists you to consolidate this data and use it smartly to foster long-term customer relationships.
To extend its CRM function, Zendesk integrates with leading programs like Zoho CRM and HubSpot. This allows you to consolidate the captured data in Zendesk and further utilize it to build marketing campaigns and funnel new leads and prospects into your sales pipeline.
Zendesk offers a free trial and the following plans:
Essential, plus:
Team, plus:
Professional, plus:
Enterprise, plus:
Note: All support packages come with the Lite versions of Guide, Talk, and Chat.
Prices shown above are billed annually.
Support Professional and above plans include Explore Lite reporting.
*Your free trial begins on Professional.
All features of the Professional plan, plus:
Note:
Prices shown above are billed annually.
Usage, including phone numbers, optional voicemail transcription, and outbound, inbound, and voicemail minutes, sold separately.
*Offered as an add-on.
A personalized method for enterprises
Everything in The Suite, plus:
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