Zendesk Talk empowers businesses to deliver delightful customer experiences by providing their agents order details, previous tickets, and customer history – all in one location. This call center platform is built into the Zendesk ticketing solution.
Phone support is important even in this age of social media and email. Agents can provide personalized support and resolve complex concerns more quickly over the phone. Zendesk Talk facilitates this by offering the tools your agents need to make business conversations happen efficiently and easily.
Talk is a cloud-hosted call center application that has been built into the Zendesk ticketing platform. It enables your agents to deliver phone support using the same program they utilize to manage other channels. Agents can use features such as call recording, automatic ticket creation, and full customer history to focus on effective conversations instead of spending their time tinkering with workflow.
Use the texting module for easy updates and answers to quick questions. Text allows your agents to receive and reply to messages and automate alerts. All conversations can be converted into tickets with complete customer history, reporting, and built-in workflows. The best part is you don’t need additional software or coding to utilize this feature.
Use Zendesk Talk’s tools to smoothly operate your phone support processes. The software provides group routing, flexible IVR, and real-time queue tracking to avoid call blockages. The analytics feature presents insight on what’s happening to enable agents to provide robust support as your business changes and grows.
Talk is a VoIP solution which means you can set it up in minutes without needing to engage new vendors, retrain agents, or hire more technicians. All you need is a stable internet connection and quality headsets to swiftly set up and launch your phone support operations.
Zendesk Talk offers 5 pricing plans. The prices given below are for annual billing.
Lite Plan - $0
Team Plan – From $19/agent/month
Usage sold separately
Includes all features in the Lite Plan, plus:
Professional Plan – From $49/agent/month
Usage sold separately
Includes all features in the Team Plan, plus:
Enterprise Plan – From $89/agent/month
Usage sold separately
Includes all features in the Professional Plan, plus:
Partner Edition – From $9/agent/month
Access to CTI toolkit and telephony integrations for:
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