Overview

Zendesk Chat (previously Zopim) is a cloud-hosted live chat application that assists organizations of all sizes with conversion tracking, chat volume measurement, and customer management. Its chief capabilities include analytics, skill-based routing, multiple chat sessions, and issue resolution. The software’s proactive message function allows agents to target site visitors and send them automated chat invites based on referral page, purchase history, or geographic location.

Managers can leverage Zendesk Chat’s chat rating functionality to capture feedback and track employee productivity. The program allows supervisors to set access based on role and delegate agents to various teams. It integrates with third-party tools such as OpenCart, Zoho CRM, Neto, Magento 2.0, WordPress, Wix, Prestashop, Joomla, Shopify, Salesforce, Jimdo and more.

Benefits

Engage Your Customers in Real Time

Zendesk Chat is an ideal solution to interact with and engage your customers in real time, and it can also boost your branding strategies. You can automate chats and give your consumers the assurance that your agents are ever ready to respond to their queries.

Versatile Software

With Zendesk Chat, you can send friendly messages to your customers and get instant feedback from them. Plus, you can configure it to track visitors and generate behavior records that assist you to identify and engage promising leads. The platform’s metrics can help your business to determine which visitors are likely to ask for help or are ready to buy.  Also, the program can track performance per team and agent, issue resolution progress, and consumer satisfaction levels.

Customizable and Scalable Product

Zendesk Chat is a customizable and scalable solution that is appreciated by sales teams as its enables them to nurture leads in an individualized manner. They can use the tool to reduce cart abandonment, increase order values, and develop effective consumer loyalty programs. Finally, sales teams also like the fact that Zendesk Chat can connect with leading e-commerce applications like Tictail, Magento, and Shopify.

Product Features

Pricing

Zendesk Chat Pricing

Zendesk Chat offers a free trial and 4 plans:

Lite Plan

• From $0
• 1 concurrent chat
• Chat rating
• 30-day chat history

Team Plan

• From $14/agent/month

Lite, plus:

• Unlimited chats
• 2 triggers
• 2 departments
• Zendesk Message
• Widget customization
• Public apps**

Professional Plan

• From $29/agent/month

Team, plus:

• Unlimited triggers
• Unlimited departments
• Operating hours
• Chat and agent reports
• Conversion Tracking
• Private apps** (requires Support) 

Enterprise* Plan

• From $59/agent/month

Professional, plus:

• Widget unbranding
• Real-time monitor
• Roles and permissions
• Skills-based routing
• Web SDK
• 24/7 live chat support

Notes:

• Chat Lite is offered for free in all support plans
• Prices shown are billed annually
• *Your free Chat trial begins on Enterprise
• **Public and Private apps need a Zendesk Support account