Xtime Review

Overview

Xtime is a retention platform for the retail auto sector that increases retention for dealerships and OEMs by offering an excellent customer experience. The software improves customer retention by enhancing the ownership experience for dealership service units and auto manufacturers, thus boosting buyer satisfaction, while increasing dealer profitability and revenue.

Xtime is a brand of Cox Automotive which offers effective e-commerce, wholesale, and digital marketing tools to improve the way cars are bought, sold, and owned. The software is used to process over 120 million repair orders per year and book more than 44 million service appointments. It is leveraged by 29 global OEMs, converting more than $9 billion in service revenue for over 7,500 dealerships in three continents.

Benefits

What is Spectrum?

To grow profitably, auto dealers need to build and retain a satisfied and loyal customer base. To facilitate this, Xtime offers Spectrum which is a cloud-based, integrated platform that empowers dealerships to offer an exceptional auto ownership experience and convert one-time buyers into repeat customers. The software creates a top quality auto service experience from the initial touch point through to checkout, thereby driving growth for dealerships.

Four Modules

Spectrum comprises of four modules: Invite, Engage, Schedule, and Inspect, each improving an important aspect of the ownership experience. At the center of Spectrum is Xtime Cloud, which links the solutions to facilitate excellent auto service and boost results.

Robust Partner Integrations

Telematics In-vehicle scheduling integration

VinSolutions integration

Unique OEM integrations (branding, owner portals, telematics)

Dealer Tire integration

Bookable recall campaigns

Loaner car management integration

Certified, bi-directional DMS integrations

Integrated Single Platform Benefits

Full-fledged shop management across Spectrum modules

Centralized 360 access to customer communication logs, recommendations, service history and more

Smooth coordination of external and internal scheduling processes

Uniform menu solutions and pricing across all service tools

Performance Management and Reporting

Complete data to measure user and dealership process and performance

Dashboards utilizing visual analytics assist to identify vital opportunities and service trends

Product Features

Pricing

Xtime has not provided pricing information on their website. Contact them directly to get the latest pricing details.