“The key for this joint success relies on several aspects; from the sponsorship of the customer executive board to a clear communication plan and accurate definition of roles. In the last few years, xchanging and our client have enjoyed working towards the same objectives and transforming the indirect procurement with …

“Iris was handed to us with a number of issues. The syndicates were using an old version of the product and the software transition had not migrated as smoothly as planned. There was a general feeling of uncertainty around the solution."