“Previously, we used Microsoft Office, via Word or PowerPoint. And if we needed specific formatting, we called in an outside service provider to lay out the document. Naturally, subcontracting the formatting added to our processing time and budget, as well as an additional burden in terms of checking content formatted …

“With so many people working on the same document, we need to be able to track changes. Word has a good system for this, but if you can’t open the right version, you can’t keep track of what changes have been made. It gets even messier when the document crashes …