"It's been a hugely successful project! We've made a huge amount of change and sometimes it's difficult to assess each individual piece of work, but if I look at our customer engagement, our customer feedback and our customer conversion, we've absolutely made the step-change in our performance that we set …

"We have been trading online for nearly three years, and although in this time we have established a solid online market presence and have experienced good growth, we believe there is a more opportunity to grow revenue, improve efficiency and make substantial market gain. Salmon made a number of recommendations …