“Identifying the issue of variance in satisfaction with first and second-tier supervisors allowed us to provide support and training to those individual managers that created greater engagement with their teams.”
“You want to be the best, the most innovative? You’ve got to invest in people to get there. We do that by hiring good people and then training them – providing lots of educational tools and any equipment they need. That’s been our fundamental growth concept: We want to be the best; and to be the best we had to have good people and then invest in those people.”