138 Workato Testimonials

“Having the updates from JIRA automatically go into Zendesk has had two effects. ETA requests from customers have completely stopped; they know that the fields will get automatically updated in their ticket and now they don’t need to ask. The second effect is when we inject comments in the Zendesk ticket, it indicates to all the stakeholders in the ticket that it’s ready to move into release or whatever status. Zendesk sends emails to everyone on the ticket which forces everyone who is involved to look at the status. This lowers delays as everyone is informed on the status. The process is much faster because people are reminded that something has changed. People really appreciate that and because it has a direct relation to one of our KPI’s which is resolve time, everyone is happy.”

"Workato was a necessary thing that got us back to our core so that we could free up our engineering team and develop new customer innovation."

“Without IT support, I needed a platform that allowed me to do marketing automation. If I didn’t find Workato, I would have had to go way over budget to hire someone to do the integration.”

"Workato’s robust integration capabilities have allowed us to integrate our e-commerce platform, POS, 3PL and last-mile delivery partners with our cloud ERP. This has enabled orders from our customers to be processed immediately by our 3PL partners without any manual intervention from us."

"By partnering with Workato, we are now able to securely and scalably deliver on pressing priorities and future-proof our tech stack while reaping phenomenal time and cost savings - more than 2100 hours per month, translating into cost savings of almost US$800,000 per year."

"Workato consistently outperforms other options, successfully resolving the highest number of tickets each month. Remarkably, its efficiency now matches the combined efforts of our top 2 team members or an average 3 team members–an achievement that truly stands out!"

“I got in service requests where I got the designs approved on Tuesday, and the team had them ready for UAT by Thursday morning.”

"Now that we’re building out the infrastructure to surface business insights faster and provide an excellent customer experience, we’re confident we can set ourselves apart from the competition and go into this new era of business with the ability to grow and thrive."

“Automating with Workato helps us communicate to our customers, letting them know we have shoes for every moment in their lives.”

"Workato has been instrumental in our digital transformation journey, by getting our ERP live, integrating disparate applications and data, enabling more business needs through automation, and helping us deliver and run with visibility into our global business. I don’t think we will ever stop doing something in Workato. It’s not like, ‘I’ve done my automations and I’m done with it.’ So there is always an opportunity, there’s always something you can make better."

"[Workato] really opened up the ability for our leadership team to get a much more holistic view of the new hire onboarding process. The feedback we received was just so positive across the board and it really means a lot to me to see how happy we can make our co-workers through the use of tools like Workato."

"The old way of doing things [manual work or custom builds] is time and resource-intensive. Just scoping [figuring out data models] can take 2 months. With Workato, you can build a recipe in about two weeks. Development is now cut down to 1/4 of the time."

“Workato proved to be that swiss-army-knife solution that could solve our most significant business pains across every function.”

“Workato will end up being our central system for integration moving forward. It has reduced our spend on several other platforms and given us the flexibility to compose experiences we want to deliver.”

"Using Workato, it makes processes much easier to automate and it reduces the time that it takes for the IT team to provide solutions to end users."