33 WNS Testimonials

"We are dedicated towards providing our customers a credible and responsible customer services center. Revamping the call center builds on our company's philosophy of consistently improving the quality and reliability of our operations."

"Industry expertise was the key. We wanted to ensure we chose a provider that understood the complexities of our business. WNS's knowledge was comprehensive and its solutions flexible. They could talk the talk."

"WNS has been a valuable strategic partner for our organization since 2006. The team truly understand our business given their deep domain knowledge and furthermore their readiness to invest time and resources to understand the complexities of our various product ranges makes them the partner of choice for our outsourcing needs. The team services ECU Line offices in over 40 countries for some of our very complex functions including Global Tariff updates and their ability to quickly adapt to our diverse needs and improve the processes through various initiatives and interventions including the Blackbox tool have helped us not only serve our customers better but also in extending our enterprise. The expertise and dedication of the entire team makes a true difference to this decade old partnership."

"Joining late in the transformation programme, my impression of WNS is of a very structure, but flexible organisation determined to meet and deliver the customer expectations. The team is very open and constructive in their dealings and communications with ISS, ready to admit shortfalls and explain fixes implemented and quick to raise early warnings and potential actions needed by the ISS team. Now with phase 1 near completion, I look forward to crystallising the benefits of standardisation, robotics and smart working."

"I was impressed with the amount of information WNS was able to gather in such a short period of time as well as the level of analysis that was conducted. I appreciate the consultative efforts and strategically planned deliverables that were focused on business stakeholders. The value derived from our relationship with WNS has had an influential impact on the business that goes well beyond the anticipated strategic and operational benefits."

"We did tremendous efforts together with WNS as our BPO partner for the outsourced Finance processes and tasks. Since we have started the initiative we have achieved a true end to end process environment within the defined scope along the significant improvement not only from a cost reduction but more important on gaining efficiencies and ensured governance within our Finance operations."

"WNS has enabled our team to deliver high quality files within tight deadlines to make sure that now we are able to execute much more number of campaigns with much improved response rate. The campaign model and training framework created by WNS are now employed at our end to upskill our resources I wanted to express my sincerest appreciation to the entire WNS team for assisting us with delivering our CPU model early. We got a great initial response to our PWM campaigns, first few sales average $5000 of revenue on each sale."

"The WNS team in Nashik has been delivering services always beyond our expectations. Tasks assigned to the WNS team include data upload, quality control and data refinement. WNS is delivering constant value which translates directly into tangible business benefits for us and our customers. We are also very happy to see the quality and efficiency of WNS‘ work improving over time and are very satisfied with how easy it is to improve existing workflows and how professional, flexible and efficient the whole WNS organization acts when process changes are required from our side."

"WNS and M&T are co-creating solutions that will be vitally important to our mutual success. We think of WNS as part of our team – in WNS we have a partner that will help us to be successful in what we do today and in the future."