“We’ve advertised on billboards, placed newspaper ads and sponsored local events, and our on-hold system is simply an extension of those efforts, We talk about our state-ofthe-art equipment, comfortable waiting room, friendly staff – anything that will convince a patient to book their appointment during that call.”

“The results we achieved with West were far better than what we could have accomplished manually, Because West handles the outbound communication, my team of eight FTEs can manage incoming response for scheduling and other questions. Delivering a similar campaign with manual resources would have required a 30-person call center.”