Vtiger is a CRM software company on a mission to help customer facing teams at small and medium sized businesses work more effectively to build lasting relationships with customers through easy-to-use and customize CRM software. Supported by an active community of users and developers, Vtiger CRM is available in more than 10 languages and receives input from businesses and partner networks in more than 100 countries around the world.
"When a new client starts working with us, we have to schedule them quickly. Before Vtiger introduced cases module, we were struggling with turnaround times. With Vtiger’s Cases module we were able to configure cases and create workflow that would pass the client from one stage to the next without any delay. We set up SLA and measured the performance against the SLA. My team members can now see within what time frame they have to finish the work. Until we had this visibility into our team’s performance it was all a guess work."






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