Voximplant Testimonials

"According to our business process, we first contact a customer to confirm the details of his or her order. It’s crucial that the customer confirms that the address, delivery time, and price are correct. In our contact center, such communications amount to 40% of calls. During a pre-holiday rush, we faced order overflow and needed to estimate peak loads and possibly expand the pool of our contact center operators. However, in December 2014, we introduced call automation into our system. Thanks to the efficiency this automation provided, we didn’t have to hire additional staff, even before the New Year holidays. With this solution, we can scale up by 10, 20, even 30 times without changing our business process. We’re able to work in the same way as before. That’s important."

"Prior to Voximplant, we tried a number of other solutions, but only Voximplant’s platform has met our requirements for functionality, stability, and price. In only a few weeks working with Voximplant, our development team was able to implement all needed services and set everything into production. The platform makes us confident that we can scale our service in existing and new markets. Voximplant takes care of all of the telephony and scalability complexities involved on our behalf."