"We chose our call center provider very carefully. One of the crucial points for us was the use of SIP and WebRTC technologies. Although we’ve now launched our own video call service for online consultations, the Voximplant solution is still our reliable backup plan. Our project is now a little …

"Rocketbank had been using standard telecom solutions for two years. We were generally satisfied, as we mainly communicated with our clients via an in-app chat. 90% of all customer contact was message-based, while the remaining 10% consisted of operator calls to customers who had ordered cards. As our bank grew, …