Voximplant Testimonials

"Rocketbank had been using standard telecom solutions for two years. We were generally satisfied, as we mainly communicated with our clients via an in-app chat. 90% of all customer contact was message-based, while the remaining 10% consisted of operator calls to customers who had ordered cards. As our bank grew, operators needed to handle our increased customer flow even faster. As regards outgoing calls, we needed to move beyond manual dialing. As to incoming calls, it was necessary to accelerate customer authentication and the related data retrieval. There are many companies capable of solving our task; however, the Voximplant cloud platform stood out for its flexibility. We didn’t have to buy any equipment or servers and so on. We have a strong team of backend developers that quickly implemented everything we needed using Voximplant."

"According to our business process, we first contact a customer to confirm the details of his or her order. It’s crucial that the customer confirms that the address, delivery time, and price are correct. In our contact center, such communications amount to 40% of calls. During a pre-holiday rush, we faced order overflow and needed to estimate peak loads and possibly expand the pool of our contact center operators. However, in December 2014, we introduced call automation into our system. Thanks to the efficiency this automation provided, we didn’t have to hire additional staff, even before the New Year holidays. With this solution, we can scale up by 10, 20, even 30 times without changing our business process. We’re able to work in the same way as before. That’s important."