"Our solutions can process up to 60% of customer contacts automatically, which helps to reduce the telephony costs significantly and save on human resources. We sought for a telecom partnership to automate the business processes that involve calls, such as, for example, data verification, IVR replacement, and data collection for …

"We strive to automate most of our processes because any manual handling poses obstacles for growth. All contacts incoming to the call center pass through a telephony service, which we developed ourselves. It performs simple operations and generally suits us well. However, some things are more convenient and cheaper with …