"On average, Russians take only about two flights a year. Thus they quickly forget how they bought tickets last time, what the rules and procedures were, and what should be done before the flight. Due to their limited experience, customers often have several issues at once, and find it hard …

"The click-to-call feature is convenient for users and, at the same time, has a very straightforward API for developers. Our colleagues from Voximplant are open to feedback: a problem never remains unsolved. Above all, within the five-year history of our cooperation, I cannot recollect any major technical problem."