"Our solutions can process up to 60% of customer contacts automatically, which helps to reduce the telephony costs significantly and save on human resources. We sought for a telecom partnership to automate the business processes that involve calls, such as, for example, data verification, IVR replacement, and data collection for …

"We were losing lots of customers who requested test drives. Our employees had to process the requests manually, that’s why a dealer could sometimes receive the customer’s contact details in 24 or even 72 hours if the request was submitted on Friday evening. In the digital environment, quick response is …