"According to the customs requirements, customers can receive parcels from abroad only after they provide their passport details. We ask our customers to confirm the offer as soon as possible so that we will be able to execute all the documents and deliver faster. Approximately 20% of our customers fill …

"We strive to automate most of our processes because any manual handling poses obstacles for growth. All contacts incoming to the call center pass through a telephony service, which we developed ourselves. It performs simple operations and generally suits us well. However, some things are more convenient and cheaper with …