Voximplant Testimonials

"We strive to automate most of our processes because any manual handling poses obstacles for growth. All contacts incoming to the call center pass through a telephony service, which we developed ourselves. It performs simple operations and generally suits us well. However, some things are more convenient and cheaper with VoxImplant. In our case, it’s communication with hospitals, namely, making appointments for patients. Manual request processing is too time-consuming both for us and our customers: first, the operator speaks with the patient, then calls the hospital, and then gets back to the customer with the results. Due to automation, we’ve reduced the request processing time by 3-5 times. Also, we’ve configured automated quality control. When we used to collect feedback manually, we received several hundreds of opinions per month. Now we can get several thousands of opinions. It is cheaper for us, and, above all, it’s highly scalable."

"We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service. Installation has been quick and simple, because Voximplant has done most of the work for us. We had tried to use another platform before Voximplant, but there were a lot of problems with the quality and reliability - essential components for voice communications. It also didn't support WebRTC, a capability our customers really wanted. We’ve had no problems with Voximplant at all and we're excited to add this functionality to JivoSite and have it provide our customers with the advantages they’re looking for."