"According to the customs requirements, customers can receive parcels from abroad only after they provide their passport details. We ask our customers to confirm the offer as soon as possible so that we will be able to execute all the documents and deliver faster. Approximately 20% of our customers fill …

"According to our business process, we first contact a customer to confirm the details of his or her order. It’s crucial that the customer confirms that the address, delivery time, and price are correct. In our contact center, such communications amount to 40% of calls. During a pre-holiday rush, we …