“Our customers aren’t tethered to an office; we must be able to deliver services on the ground where the customer can accept them. We needed a solution that would let our staff in the field be first-class citizens on the network to better deliver our services to those that need …

“The vast majority of our interactions with customers is through our digital channels, like the app, website, and contact centre. They all rely on making sure our networks are robust,” said Scott. “We’re committed to providing our members the best tech we can—it’s all about the digital experience and channels …