Voci Technologies FAQs

    • Who is Voci Technologies best for - their role(s) within what kind of companies.

      Voci's ASR engine is designed for product teams (developers, managers, executives) within solution providers who are building software for the contact center, such as voice analytics solutions and workforce optimization.

    • How does Voci Technologies benefit them?

      Voci's ASR solution transcribes all voice calls into the contact center faster than any competitor. Our GPU-accelerated software delivers lowest TCO to our customers.

    • How technical do users need to be to use Voci Technologies's software?

      Voci provides support, but some technical knowledge is necessary.

    • What makes Voci Technologies a leader in this space?

      Voci was one of the first providers into the space (founded originally in 2006), and our solution remains the fastest on the market.

    • How/why is Voci Technologies better than those competitors (or most others in their market)? What about Voci Technologies is unique, stronger, easier, etc.?

      Our solution delivers transcripts at comparable accuracy, and at significantly greater speed, thus reducing TCO.

    • What kind of features can customers expect Voci Technologies to release in the near future? And longer term?

      Our product is under continuous development, and new developments are posted to our website.

    • Which popular or common software does Voci Technologies integrate with?

      Our software integrates with standard audio formats, and delivers an open-format JSON transcript.

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