“Given the nature of the insurance business itself, customers tend to access our app only when they have a claim or are sick, so it can be part of a bad experience. This time, though, we saw an opportunity to protect our customers’ health in a proactive manner.”

“This project showed that agile working leads to better results,. We will create a support system to ensure that this kind of agile working practice can be done sustainably, and so that digital innovation based on this kind of rapid decision-making and efficient business promotion continues.”