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"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, we think the return on investment we have had from Vitally has been pretty massive."
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil."
ClientSuccess is customer success management software that helps companies build relationships that last™. Revolutionizing the way SaaS companies manage, retain, and grow their existing customer base, ClientSuccess provides customer success leaders actionable insights, rich customer analytics, and best practices to proactively manage success throughout the customer lifecycle. ClientSuccess helps SaaS companies increase renewal and expansion revenue, reduce churn, and maximize the lifetime value of the customer.
CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses. CustomerSuccessBox was founded in 2016 by Puneet Kataria (Founder & CEO), who comes with over 16 years of marketing, sales and customer success experience and Amritpal Singh (Co-founder & CTO), who comes with over 5 years of new product development experience. It recently raised a pre Series A of USD 1 Mn from pi Ventures and Axilor Ventures. It's being used by success managers at global B2B software companies including XebiaLabs, WizIQ, Synup and WoowUp. Its patent pending technology has processed over 30 million data points from over 100,000 end users to calculate Account Health Scores. At CustomerSuccessBox, we recognize both the opportunities and the challenges that come along. CustomerSuccessBox vision is to enable every CSM to manage and grow a multi-million dollar portfolio with hundreds of customer accounts. And achieve all this in a predictable, process and data driven fashion.
STAMP by Stonegate is revolutionizing the way B2B and B2C businesses are thinking about client retention, customer service, and employee engagement. The STAMP Customer Success Management Platform is an industry-leading SaaS technology for tracking customer sentiment, predicting client loyalty, and unlocking actionable insights on both an individual client and aggregate level. With customized dashboards for clients, account managers, and key market segments, users can maximize the impact of their data resulting in significantly improved renewal rates, increased recurring revenue, and maximized customer lifetime values. STAMP is the most reliable tool for determining what is most important to your customers, how well you’re delivering against those needs, and which key actions could improve customer satisfaction and loyalty. By identifying the ‘gap’ between your customers’ highest-value priorities and your team’s ability to address those needs, you can take action to retain customers, protect high-risk accounts, and better train your staff.
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