"At OHSU we believe in building language equity for all employees because true learning happens when you internalize the material in your native language. This project is a great example of how effective this is. After it was over, one of the social workers asked me, ‘What happened to the housekeepers? They look so much happier.’ By taking the time to do this specialized training and translation it made the housekeepers feel that they were valued and boosted their confidence. As a result, they were able to help OHSU provide a more pleasant and consistent patient experience.”