“Traditionally, in education we have used the tried and tested ‘raise your hand if you have a question’ format to allow students to communicate with the speaker. This can be successful in some contexts, although it is easy to fall into the illusion that you are giving full opportunity to …

“It changed the dynamic from a lecturer knows best preaching to students, to a more equal relationship of mutual interest and appreciation. This felt important as it directly models the behavior shift central to person-centered care and patient partnerships at all levels.”