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"Thanks to Verloop.io we are able to serve our customers 24/7. Most of our customer's queries have been solved without human intervention. The team at Verloop.io has helped us with implementing the customized chat based on our business needs."
“We knew from our experience that chat was one of the most powerful and effective ways of dealing with our customer queries. And the best thing about Verloop.io was its ability to understand the business needs and the flexibility of the product to fit the bill.”
ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. They shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. Founded in 2015, their team leverages all the pattern recognition and human intelligence from ExecVision’s 15 years of insights-based sales coaching, and applies it to uncovering actionable insights from customer-facing conversations, allowing organizations to make better decisions, coach and develop their team at scale, drive behavior change, and ultimately generate more revenue through performance improvement. Customers like The Madison Square Garden Company, Intuit, TransUnion, Imperial Supplies, and Zuora have seen a 30+% increase in win rates and onboarding cut by at least 30%.
Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.
Wingman are people making people-centric product for better business conversations. You have been coaching your sales team, but are struggling to track the impact and drive specific behavior changes among the sales reps.
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