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"ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics."
"We weren’t sure if anyone was going to buy via a bot. Since deploying a product FAQ bot, we have now automated the entire purchase flow for the travel product, including payment."
Chorus by ZoomInfo uses proactive AI-powered recommendations and insights that keep your finger on the pulse of every account and opportunity, giving you a better line of sight for maximizing revenue. Integrated fully into the ZoomInfo platform, Chorus can capture and analyze the voice of the customer to make better strategic decisions based on market insights and customer feedback, and help your team collaborate to drive next steps forward with direct customer context.
Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.
Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.
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