Usersnap FAQs

    • Who is Usersnap best for - their role(s) within what kind of companies.

      Usersnap is mainly implemented by CTOs, head of developments within their development organization in order to collect better user feedback and track bugs.

    • How does Usersnap benefit them?

      Usersnap allows them to easily understand user problems and errors (which occurred on their sites or apps). Through screenshots and additional meta information, developers can reproduce and fix problems faster.

    • How technical do users need to be to use Usersnap's software?

      In order to use Usersnap you need to implement a JavaScript snippet on your site / inside your web app (similar to Google Analytics).

    • What makes Usersnap a leader in this space?

      Usersnap is used by large software enterprise (Microsoft, Cisco, Facebook), as well as by smaller ones.

    • Who are Usersnap's biggest competitors (3-5 companies)?

      JIRA, Redmine, Usabilla

    • How/why is Usersnap better than those competitors (or most others in their market)? What about Usersnap is unique, stronger, easier, etc.?

      Usersnap focuses on visual communication. Therefore people working with Usersnap are simply faster than their peers (the brain processes images 60.000 times faster than text).

    • What kind of features can customers expect Usersnap to release in the near future? And longer term?

      Improved experiences for non-technical people reporting errors

    • Which popular or common software does Usersnap integrate with?

      Slack, Asana, Trello, Jira, Basecamp, Redmine, Zendesk, Github, Gitlab,

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Usersnap. If it's not simple, use broad estimates or ranges for typical setups.

      Usersnap pricing starts at $69 per month for 10 users. Full pricing can be found at usersnap.com/pricing

    • Does Usersnap offer a trial or free download available?

      There is a 15-day free trial available

    • Does Usersnap offer any kind of training/education for their product?

      We offer documentation at usersnap.com/help
      Educational material can be found at usersnap.com/blog

    • Describe the implementation process and timeline for Usersnap software.

      Usersnap can be implemented by anyone with access to her/his website or web app code. It's as simple as installing Google Analytics.

    • What are the Usersnap support options? List all.

      We're happy to help via email at help@usersnap.com or via Twitter @usersnap.

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