Upscope is a screen sharing solution that functions inside your SaaS app or website. It enables customers to ask for sales or support sessions with an agent. Users can click from within your application to ask for screen sharing via one of Upscope’s integrations with other programs like Zendesk, Drift, and Intercom. Further, agents are given a dashboard that connects them to active users, and it offers information on the user’s OS and browser, to help reps delivers contextual support.
In contrast to video-based screen sharing solutions like TeamViewer, Zoom, and Slack, Upscope functions by sharing JavaScript, CSS, and HTML from the client’s browser rather than a continuous flow of compressed image files. This technology is called co-browsing.
Upscope co-browsing is a secure, interactive, no-download, single-click screen sharing platform for customer support. It helps to enhance the consumer experience in SaaS, health, financial, and other sectors via on-premise, cloud, and API options. Apart from support, you can also use this program for sales and onboarding.
Upscope enables customer support agents to click one time to view the user’s screen from any popular live chat product. The software integrates with leading live chat tools like HelpScout, LiveChat, Drift, Freshchat, Zendesk, Intercom, and others to help your business deliver multi-channel, seamless customer support. You can also use it to assist customers who call your contact center. The application generates an exclusive phone support code for every consumer, permitting agents to simultaneously talk and share screen for faster query resolution.
Agents can scroll and click with the consumer instead of informing them where to click. Plus, agents can control the consumer’s screen and mouse to avoid misunderstanding. Both the customer and the agent are not required to download anything. Your business can easily add Upscope’s JavaScript snippet to your website to enable your agents to instantly view the customer navigating the page, and begin scrolling and clicking with them to provide them the needed assistance.
19% more first contact resolution and 30% quicker handle times by viewing customers’ screen in a single click.
Scroll and click for visitors on their screens to make them convert to your products more swiftly.
Browser-to-browser audio calling enables you to move from text to audio in one click.
Preserve your consumer’s privacy by viewing only your website on their screen browser.
Use backend admin functionalities to manage multiple big teams.
Upscope equips agents with the right tools and enhances the customer experience by helping your reps deliver memorable and frictionless support.
Upscope offers a 14-day free trial and 4 plans:
Note: If you want a bigger plan, contact Upscope's sales team.
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