"We have a pretty complex billing structure that has arisen over the years with old legacy contract terms and new terms. This has created a challenge as well to having uniform standardized billing that could be captured more systematically. Historically we've developed a home-grown billing system to accommodate the complexities, but as time went on this system proved to be unscalable and was breaking with the multitude of rules and logic. We knew then we needed to move away from this home-grown system and have a more robust billing system. We engaged Upaya Solution to help us initially design how our billing could be rewritten using our existing production/order intake system - NetSuite. Upaya is very knowledgeable with NetSuite and was able to very quickly comprehend our needs. They understood our complex elements and consulted us intimately through the whole process of designing a more refined and automated billing system. Personally, I was very comforted in knowing Upaya had such expertise with NetSuite and other applications needed, was technically adept, and was responsive in providing project management time to successfully complete this project for us. I believe a key for our success of the project was having Upaya be a good project lead, with their expertise, to make sure we had a new system that worked for us for some time to come. I would work with Upaya on future engagements without hesitation."