"The UI experience for Unwrap is unparalleled. Even someone with no prior experience can master the platform within half an hour. This intuitive design has led to higher adoption rates in our organization compared to previous tools, with a much higher frequency of visits per user. Their excellent customer service and commitment to continuous improvement are evident. When we request changes or suggest improvements, their team is always eager to respond. The tools are highly customizable, and the AI model training is among the most intuitive, allowing companies to address specific nuances relevant to their needs. In addition, the tool took about 2 weeks to integrate, which was fantastic."
"We needed to be able to quickly ascertain the overall sentiment and experience of our users to pivot and adjust accordingly. What used to take me 15-20 hours a month now takes me one-two hours a month - an extraordinary difference. Not to mention how easy they make it to respond to customers, which used to take so long. Unwrap has changed the way I feel about customer feedback analysis."