Unwrap.ai Testimonials

"At Finch, we're building a mental health app that tries to meet everyone where they're at—which means, every single user opinion matters deeply to us. As more and more people use Finch, we needed to have the ability to keep up with each piece of nuanced feedback effectively and in a timely manner. Unwrap helps us do just that with their weekly digests, which contain real-time insights into exactly what our customers are saying. Now, if we're launching a new feature, we have the confidence that it'll resonate with users—all because Unwrap helped us understand what went well and what missed the mark following previous launches."

"Unwrap has revolutionized our approach to leveraging customer data throughout the entire customer journey at Rad Power Bikes. Traditionally, companies have relied on customer insights generated by customer service agents using limited taxonomy based on user input. While this approach helps identify broad trends in customer experience, we needed more depth because each rider at Rad is unique. Partnering with Unwrap allowed us to truly capture the nuanced voices of our customers for the first time. Their insights provide us with valuable information that illuminates trends and informs improvements in our customer experience. Moreover, the Unwrap team has been highly responsive in refining their tools based on our feedback. If you're not using Unwrap, you're missing out on truly understanding your customers!"