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PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
Total Lean Management Software, by definition, recognizes this fact, and addresses quality management solutions through a dual technology, upstream/downstream user landscape approach to meeting the needs of both your upstream and downstream user types. This is combined with the tiered approach to addressing newly discovered customer needs, making sure the software works in alignment with your business systems the day after your purchase, and for all the years ahead.
isoTracker Solutions is one of the leading suppliers of quality management software solutions powered by the isoTracker QMS software platform. The company provides a wide range of solutions, including Document Control, Complaints Management, Audits, Non-Conformance Management, Training, CAPA, Risk Management and Equipment Management. These can be used on their own or as a complete QMS system and are particularly suited to small and medium sized businesses. The product is known for being easy-to-use and affordable while offering the best support.
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