When it comes to managing a Facebook Page, Agorapulse is way ahead of the competition. It is much more user-friendly and robust than Hootsuite. I recommend Agorapulse to all our clients.

Sendible has made me more efficient and I no longer have to be on call for posts that need to be done after office hours.

I’m a big fan of Brandwatch – Their excellent technical support is coupled with an extremely efficient product that gives you everything you could want from a social media monitoring tool.

First of all, you need to remember why your brand is on Twitter? We are there for people not the other way around. Our fans look for ways of interaction with their favorite brand therefore we need to perform like a human being. How to achieve it? Respond immediately like in a face to face conversation: would you chat with a person that decides to respond to your query after a week? Never hard-sell and never act pushy, we are there to have a conversation, not to annoy followers with a newest “deal” – be cool and listen them to. You will see they will not forget you. Show off your wit, humor and charm – engage with top newest topics, have your say, express yourself – no one wants to engage with a dull, boring bureaucrat.