"We're a little startup company and just implemented an UltraCart solution a couple months ago. Thanks to a recent story on us in a national magazine, our online retail business has experienced a huge spike in orders the past two weeks. While our UltraCart backend has handled the vast majority of orders flawlessly, several customers have changed their orders after their original purchase, requiring manual intervention to edit their order and payment. As a new user, I've contacted the UltraCart support team twice in as many days with arcane questions about how to handle these order changes. In both cases, the people I dealt with were knowledgeable, friendly and quite supportive, patiently walking me through the solutions to my questions. In short, both were a huge credit to your company and yet another reason why I would wholeheartedly recommend UltraCart to anyone looking for a fully-featured, mature shopping cart solution. Please keep up the excellent work."