“Ultima has proved time and time again it is a service provider we can depend on in our hour of need. It is the combination of Ultima’s responsiveness to our needs, vendor independence and the excellence and consistency of its consultancy services that differentiates it from others. Ultima is now …

"Our staff quickly realised that calling the “new” helpdesk resulted in the same helpful, friendly service and advice provided by the in-house team, but with the benefit of a large group of technicians who understood our environment and culture."