“We were very happy to see how much buy-in we were getting. It seemed everyone loved Reggie and, on the rare occasion there was an issue, we’d get a call from someone saying ‘how’s Reggie doing today?’ or ‘is there something wrong with Reggie?’. It demonstrated to us that RPA …

“Bringing RPA into HM Land Registry was driven at a senior management level. Once we’d explained the benefits to our staff, they could see the potential of the technology, so it was straightforward to move to identifying a suitable process and beginning development work.”