"People ask ‘why automate?’ but I prefer to ask, ‘what happens if you don’t?’. We wouldn’t be an attractive employer and we’d find it difficult to attract and retain the best people. Do you want to work for company spending your day doing repetitive tasks that add no value or …

“Today, the Swedish Public Employment Service is undergoing huge change. These changes are so vast that there are two implications. First, the systems and applications needed take a lot of time and money to implement. Secondly, the introduction of RPA is a smaller step than some other changes, making it …