"In this case, the officer involved in the incident was responsible for an area across town. Without GPS capabilities, we would have sent units to his previous location and would have started the searches in his sector. Since he was several miles outside of his sector, who knows how quickly …

"The cloud solution allows for easier access to the system for our users, timely updates, easier tech help, less risk of lost data, and a more secure environment."

"It was the fastest we have ever been able to identify a body. It wouldn't be possible without the records software."

"Using Law Enforcement Analytics, we were able to identify a hotspot in the area where we were experiencing so many overdoses and work with our narcotics unit, which led to the execution of multiple simultaneous search warrants in the motels. The police department will continue to engage in advanced technology …

“When you’re writing that many tickets and on the roadside in all types of weather, it’s going to impact the accuracy and legibility of a ticket."

"The difference from where we were four years ago to where we are today is mindboggling to me. Personally, that’s my biggest takeaway seeing the difference."

"Staff adopted the system relatively quickly, especially because the old process was entirely manual whereas the new process allows for supervisors to assign work orders with the click of a button."

"We went from approximately 15,000 assets to just under 100,000 in 90 days. These assets are now actionable and have reporting, preventative maintenance schedules, and costs associated with each of them — all at our fingertips."

“Overall, [the implementation] went pretty smoothly. It was actually less challenging than I expected it to be. We don’t get complaints about using technology. We don’t get complaints about the fact that now we have everything and it’s transparent for the public to see. DHD is a great inspection tool.”

"Tyler Notify allows us to have another form of communication through technology. Most people have smartphones, so the instantaneous communication with them through a call, and especially text, is a benefit."

"I’ve learned so much about what we can do. We’ve made a lot of advancements and changes behind the scenes. Our processes have become much more streamlined and efficient. I think that we’ve kind of grown together."

“As technology grows, we have a need to get more and more self-service options to our customers."

"We wanted to find a vendor that could meet all our needs. We wanted that integration. We wanted one company that was solid, that we could go to if we had problems and not have to decide who would be responsible for whatever the issue was."

"From the outset, everyone was clear that this is going to evolve over time. The intention is that it will get better and better. As questions come up, we’ll strive to answer them with existing data or get new data."

"My vision is to establish a data-sharing ecosystem, which is not just open data, but all types of data, involving agencies, cities, and counties, and to leverage our data portal and SCGC — the closed data portal — as the centralized hub for data-sharing. To accomplish that, we want to …