"Moderation is not seen anymore only as being there to enforce rules sometimes judged useless or unfair by users, but is appreciated for responsiveness, being there. It is not censorship anymore, it’s part of the overall positive experience. ("The Opportunity to Chat" whitepaper)."

"Our Retention team has been using Community Sift for over 12 months and we’ve had tremendous success. We’ve seen vulgar chat message complaints decrease to essentially zero, our users are happier than ever and we have a detailed understanding of what our community loves. It’s been a no brainer for …