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"Since adopting Trillian, we've been able to eliminate hold times between customer service and technical support, resulting in a tremendous improvement in experience for our customers and the ability to provide truly seamless customer interaction."
IRIO recognized the potential of mobile messaging when the medium was in its infancy. Since then, they've continually innovated new ways to improve their clients' businesses. Today, mobile usage is at an all-time high, and SMS messaging has become consumers' preferred communication channel. By reaching consumers on the device they always have with them, they provide effective, real-time communications with faster read and response times.
Quiq makes it easy for customers to interact with a company via Messaging. Customers can now engage customer service via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales questions and post-sales support. Their mission is to improve the way customers communicate with companies. They believe mobile message-driven communications will replace a significant portion of the traditional phone and email interactions, reducing costs while improving customer satisfaction. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with their friends and family.
Twilio, a software and cloud-based communications platform, enables developers and businesses to rapidly build and deploy communication solutions that meet their specific needs. Whether integrating voice, messaging and/or VoIP capabilities into a web or mobile app or building a complete system like a call center, Twilio removes the traditional obstacles to creating effective communications experiences. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the way. The company is privately held and based in San Francisco, California.
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