"That's why customer service plays a very big role. We really focus on creating personal experiences. We create perfume quizzes, for example, and seek personal contact through different channels."
“Because of Trengo features such as labels, we currently have good insight into all incoming inquiries and complaints. For example, we see that 30% of the conversations are about delivery. And so we can manage this and prioritize, for example, this label and make certain improvements for the company."












