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"Before we were introduced to Travel Media Group, we had no way, other than paper comment cards, to gauge guest sentiment after check out. We were very good at responding to guest issues, however, we still received negative reviews from guests after check out who did not complain during their stay. No one needs to find out they’re doing a bad job by reading their online reviews. At the time we where [sic] ranked 57th in our city on TripAdvisor. We also had four people assigned to respond to our online reviews. Each month all four would spend between 3 to 7 hours on those responses. Chris from Travel Media Group sold us on his service, and it wasn’t easy. I was resistant, however, Chris showed how much he could help. We originally just signed up for post-stay emails. We got so many that we quickly became overwhelmed, so we added the response piece after the first month. Once we let them respond to our online reviews, it enabled the team to focus on the negative surveys. The results have been fantastic. By not having to take time responding to all of our online reviews we were able to focus on resolving the issue with the displeased guests who shared their displeasure via Travel Media Group’s departure email. This enables us to engage the displeased guest often before they posted on social media and gave us more time to fix the issues generating the complaints. We’ve moved up 26 spots on TripAdvisor to 32 and are able to use the time we used responding to complaints to actually working on resolutions for our complaint generators. I would not hesitate to recommend Travel Media Group to any hotelier."
"The TMG team has done an exceptional job staying on top of our guest review responses. They are very professional and sincere in the response to our customers always even with the difficult ones they may need to tackle. I am so pleased with the results of the responses, the tracking we are provided and our monthly recaps for our progress that gives our property insight to areas we need to improve upon that we may not have seen prior. THANK YOU!"
Goby Creative is made up of creative minds including designers, strategists, analyzers, and relationship-builders. They’re shifting the agency paradigm by putting client success ahead of their own. Their comprehensive services and month-to-month contracts mean you get only what you need, when you need it.
Passion Digital is a digital marketing agency based in London. Their honest and transparent digital marketing work speaks for itself. They deliver a personal, passionate and tailored service to each and every one of their clients, big or small, based in London or abroad. They strongly believe that there’s no merit in a ‘one-size-fits-all’ approach when it comes to SEO, content marketing, social media or PPC. Their digital marketing methods are innovative and always anticipate the intent of your customers and search engines.
Pattronize InfoTech is an full service technology and digital marketing agency, provides end to end solution with the latest technologies to small, mid and large business across globe. Their goal is to be one among the leader in providing all the technology and marketing solutions from India. Their high visionary team will transform your dreams to reality. All their developers have broad range of skills and years of experience on latest technologies.
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