Trackplan Software Ltd Testimonials

“Once we set our minds on working with Trackplan, it was astonishing to see how this relatively small cloud software tool helped us revolutionise our facilities workflow in months, while a big dinosaur hadn’t been able to do so in years. A matter of sizing the tool to the job, I guess, but also of ingenuity and of good listening to your market. Of course setting sail with an, at the time, small unknown software company overseas, “down in the dark cloud”, was kind of scary. But already early in the process, even before signing up, Trackplan’s development headed by Mark was very responsive, and has been daily devoted ever since. I remember at a certain moment we had put together a list of ideas and features we missed, and in no time these were prioritised and put into development. Resulting in the wonderful drag-and-drop job planning feature for instance. Today, as Trackplan has fully matured and become partner of France’s Dimo Maint, we know we made the right choice. We do feel very much at home in this partnership.“

“During the RFT Process KARE were immediately impressed by Trackplan’s off the shelf solution, and also by their ability and willingness to add new developments to more closely match KARE’s specific needs. Trackplan worked closely with us throughout the whole Project, understanding our initial process, but also being flexible when KARE started to realise the potential of the Trackplan software, enabling KARE to update our process with new features thereby increasing the effectiveness of the final application for us. Of course, improving a process during a Project can lead to delays and stress, but Trackplan were always helpful and patient, and willing to implement the changes requested. This resulted in Trackplan delivering an off the shelf solution that had been adapted to our updated process, introducing extra features like handling RCT Tax, importing Invoices and Accruals into our Financial System, and enabling KARE to keep track of contracts with Contractors to ensure budget and procurement rules were adhered to. All of this with a system that is intuitive and easy to use. The rollout and go live of Trackplan was smoother than we could have hoped for, and this was due to the work Trackplan did in having everything working in the background and having extensive testing and training materials in place. The Trackplan Project is viewed as a very successful one within KARE and has vastly improved the management of Facilities Maintenance Requests for KARE, ensuring that issues in our sites are dealt with quickly and effectively.”