“At Ceneo this year, we have put a lot of emphasis on customer loyalty. As a company with 18 years of experience, we know that with almost 50% market reach, it is difficult for us to constantly acquire new users. We place great emphasis on retaining those present and encouraging …

"We had designed a platform that was doing wonders for DTC brands looking for UGC content that was key to engaging with their customers. However, we were not living up to our promises to deliver on time because of having a small team with a limited number of account managers …