191 TouchBistro Testimonials

“Before opening our restaurant they were with us every step of the way and after they made the sale they have remained committed to excellent customer service.”

“Pretty much everyone nowadays days has an iPhone or an iPad, so there’s very little upfront training required. Our staff love it, our guests love it- partnering up with TouchBistro was a very intelligent move and it’s something that’s been very successful.”

"We LOVE our regulars. I’d say about 50 - 75 percent of our customers are here every day. We know their names, we know their drink orders and we build relationships with them. About 20 percent of our customers are using our app, and people are really loving getting the rewards. It’s definitely causing people to spend a little bit more."

“We were still using handwritten tickets and an old cash register for the first few months we owned the restaurant. Our first significant change was to get a point-of-sale (POS) system and iPads."

“TouchBistro was the leader. It was the most flexible, well-priced, and advanced system for what I needed, which was payment security, which is more important than anything else. The ability to take payments, whether the internet is up or down, is crucial."

“We’ve got a great community here in Lake Wylie. We’ve got a great clientele, and we’ve been able to retain a lot of our staff, which just really helps us continue to be that mom-and-pop shop where you get that extra attention that’s lacking at chain restaurants. We’re focused on treating our guests like our family when they’re in the building."

“When we first launched, we had just Pirogi+ and B’Spoke Bowls, and that alone was six tablets: three for each concept, plus our POS, so seven total. And then when we added another concept, that’s three more tablets. So, with four virtual concepts, that would be 12 [tablets], and our POS tablets. So all together it’s just not manageable. Which one’s dinging? I don’t know."

“I really like the kitchen instructions and how specific the orders can be. We have specific drinks on the menu, but most of the time people create their own dirty sodas. I really like that you can add modifier groups through TouchBistro POS.”

“We’ve got music and games going all the time. And we get quite a few youth sports teams in here. There’s always something going on in the area, whether it’s a wrestling tournament or hockey or baseball, volleyball, or basketball. There’s always kids in here playing pool and arcade games. It’s a fun atmosphere.”

“The biggest Toast POS issue, aside from losing that massive amount of money, was that I didn’t have anybody to contact.”

“We started off with the Revel POS system, and it just didn’t work very well for us. We had some issues with most of the background features and the reporting.”