


AppFusions is a market leader in packaged integration applications for cloud or on-premise systems, and the original designer and developers of AppSpokes framework and architecture for cloud platforms with read-to-go end-to-end integrations. AppFusions is a systems integrations company dedicated to building and mainstreaming integration bridges between best-of breed work systems. AppFusions believes it is logical and natural to expect these systems to cooperate together.
Covenant provides comprehensive information technology (IT) services to small- and mid-sized organizations across the country. As your IT partner, they get to know your organization, join your team, and empower you with the IT solutions and services you need to fulfill your business objectives at a reasonable cost.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%






