"This work gives a voice to those who are at the frontline of young people experiencing homelessness—from vulnerable young people in need to those best placed to help them. Today have armed us with a cohesive service model that will keep young people safe and transition them to sustainable housing …

"The project was an ambitious undertaking, and I am pleased to confirm that the work we did with Today has had a lasting, positive effect on public service transaction delivery in Victoria. Insights into customers' decision-making factors and the service principles put forward by Today have been used across different …