Today Testimonials

"The project was an ambitious undertaking, and I am pleased to confirm that the work we did with Today has had a lasting, positive effect on public service transaction delivery in Victoria. Insights into customers' decision-making factors and the service principles put forward by Today have been used across different Victorian Government departments to create new service experiences and helped support a business case which saw AUD $15 million set aside to establish a new whole-of-government agency, now known as Service Victoria."

"They did a fantastic job creating a safe and secure space for UNSW students and staff to be honest, and openly share their lived experiences in the focus groups. We felt confident knowing this information would then be used to develop a meaningful and relevant Disability Inclusion Action Plan strategy moving forward. The students and staff experience maps were a powerful tool to clearly outline students and staff journeys on campus. UNSW gained deep insights in their fears, joys, what worked and where we had to improve. The ‘high risk solution briefs’ were also helpful to paint a clear picture of the priority areas, the challenges and recommended solutions to address each priority area. I thank Funktion and Today for their thorough approach to our project."