"The project was an ambitious undertaking, and I am pleased to confirm that the work we did with Today has had a lasting, positive effect on public service transaction delivery in Victoria. Insights into customers' decision-making factors and the service principles put forward by Today have been used across different Victorian Government departments to create new service experiences and helped support a business case which saw AUD $15 million set aside to establish a new whole-of-government agency, now known as Service Victoria."